Premier Technical Support Specialist

4 days ago


Morrisville, North Carolina, United States Lenovo Full time

Job Title: Premier Technical Support Specialist

Job Summary:

We are seeking a highly skilled Premier Technical Support Specialist to join our ISG Premier Support Team. As a Premier Technical Support Specialist, you will be responsible for providing live support to customers via phone, chat, and eTicketings.

Key Responsibilities:

  • Providing technical support through eTicketing and chat functions as a secondary "overflow" agent
  • Resolving complex and collaborative calls with Level 3 teams and hardware/software development teams
  • Documenting accurate and high-quality trouble tickets, incident reports, and knowledge base updates
  • Monitoring Premier support queues and assigning incidents before missing response time SLAs

Requirements:

  • 3+ years of direct contact center experience as a level 1⁄2 agent in similar Intel or AMD hardware environments
  • 3+ years of solution-level troubleshooting experience for appropriate data collection and isolation
  • 3+ years of network, server, and storage troubleshooting experience
  • Knowledge of VMware, Microsoft, Red Hat, and SUSE operating systems
  • Microsoft MCSA and MCSE certifications in server operating systems, infrastructure, and cloud
  • VMware NCP-DCV, NSX, and vSAN certifications a PLUS

Why Join Lenovo?

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

About Lenovo:

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.

Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Learn More:

To find out more visit , and read about the latest news via ourStoryHub ( .



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