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Customer Experience Associate

2 months ago

Springfield, Illinois, United States MassageLuXe Full time
Job Overview

MassageLuXe is a membership-based spa dedicated to delivering exceptional massage, facial, and waxing services in a luxurious and relaxing environment. We are seeking a highly skilled and customer-focused individual to join our team as a Sales & Customer Service Associate.

Key Responsibilities
  • Provide exceptional customer service to guests, ensuring a consistently pleasant and professional experience.
  • Work effectively under pressure, multitasking to meet the demands of a fast-paced membership-based spa.
  • Utilize strong communication skills to effectively interact with guests, management, and front desk staff.
  • Assist with sales and promotions, driving revenue growth and increasing customer engagement.
  • Collaborate with the team to maintain a clean, organized, and welcoming environment.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in customer service or sales preferred.
  • Ability to work flexible days and hours, including evenings and weekends.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work effectively under pressure.
Benefits
  • Competitive hourly rate plus bonus opportunities.
  • Health insurance program.
  • Flexible schedules.
  • Commission opportunities.
  • Employee services at a reduced cost.
  • Employment growth opportunities.
Work Environment
  • 8 hour shift.
  • Holidays.
  • Evenings.
  • Flexible.
Supplemental Pay
  • Bonus pay.
  • Commission pay.