Guest Night Auditor
4 weeks ago
At Paragon Hotel Company, we are seeking a highly skilled Guest Night Auditor to join our team. As a Guest Night Auditor, you will be responsible for ensuring the smooth operation of our front office, providing exceptional guest service, and maintaining the highest standards of professionalism.
Key Responsibilities:- Provide efficient and courteous guest service, adhering to hotel standards and guidelines.
- Execute selling strategies to enhance hotel revenue and promote repeat business.
- Act as Manager on Duty, responding to guest requests and representing the hotel in late evening and early morning hours.
- Maintain thorough communication with management staff and understand and implement the hotel's mission statement, values, and culture.
- Ensure accurate cash handling, balancing charges, and maintaining safety and security measures.
- Be knowledgeable in Manager on Duty Functions, cash and credit card handling, safety and security measures, and entire property operations.
- Utilize computer literacy to operate the property management system, post charges, compute bills, collect payment, and make change.
- Multi-task, remain service-centric, and communicate effectively with guests, co-workers, and management staff.
- 1+ years of experience in a branded, quality hotel preferred.
- High School diploma or equivalent required; Associate's or Bachelor's Degree preferred.
- Experience in accounting preferred.
- Must display professionalism, honesty, and trustworthiness.
- Excellent attendance and punctuality required.
The Guest Night Auditor will work in a fast-paced hotel environment, requiring the ability to stand for eight hours, bend, stretch, and reach. Long hours, including evenings, weekends, and holidays, may be required. The ability to push or pull 60 pounds and lift and/or carry 30 pounds is also necessary.
The Guest Night Auditor will be responsible for maintaining a clean and professional lobby, dining area, and assisting with guest issues in a professional and hospitable manner. The ability to communicate effectively, both verbally and in writing, is essential.
The Guest Night Auditor will also be responsible for maintaining certification from a responsible vendor training if alcohol is served and adhering to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
The Guest Night Auditor will work closely with other company associates to foster and promote a cooperative and harmonious working climate.
The Guest Night Auditor will be required to maintain a favorable working relationship with all other company associates and utilize Service Recovery Log and other necessary communication logs from shift to shift.
The Guest Night Auditor will also be responsible for daily input of labor statistics and accounting payables into online portals.
The Guest Night Auditor will be required to perform other duties as assigned or which the associate is capable of performing.
The Guest Night Auditor will have the opportunity to advance to a Front Desk Supervisor or Front Desk Manager position, with the ability to teach skills and competencies and enhance leadership skills in preparation for further promotion.
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