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Amazon Account Performance Specialist

2 months ago

Brooklyn, New York, United States BHIRED Full time
About the Role

BHIRED is seeking a highly skilled and experienced Account Health Manager to join our team. As an Account Health Manager, you will be responsible for overseeing and optimizing the health and performance of client accounts within the Amazon marketplace.

Key Responsibilities
  • Account Performance Analysis: Monitor and analyze key performance metrics for assigned Amazon accounts, including sales metrics, customer feedback, and operational efficiency.
  • Strategy Development: Develop and implement strategies to improve account health and performance, working closely with clients to set goals and create strategies for achieving them.
  • Client Support: Act as the primary point of contact for clients regarding account health concerns, providing expert advice on Amazon best practices such as listing optimization, advertising, and inventory management.
  • Reporting and Insights: Prepare and present reports on account health, performance trends, and strategic recommendations to clients and internal stakeholders.
  • Compliance and Education: Stay up-to-date with Amazon's policies and guidelines to ensure client compliance and educate clients on policy changes.
Ideal Qualifications
  • Experience: Proven experience managing Amazon accounts or working with e-commerce platforms.
  • Analytical Skills: Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Communication Skills: Excellent communication and customer service skills.
  • Knowledge: Knowledge of Amazon policies, best practices, and marketplace guidelines.
  • Organizational Skills: Ability to work independently and manage multiple accounts effectively.