Direct Market Manager

6 days ago


Scranton, Pennsylvania, United States ThinkTank LLC Full time
Job Description

ThinkTank LLC is seeking a highly skilled and experienced Direct Market Manager to lead our team of Broadband Consultants in promoting and enrolling eligible customers into an affordable home internet and streaming TV service package.

Key Responsibilities:
  • Manage and lead a team of Broadband Consultants in various in-person distribution locations to drive campaign success and ensure team adherence to sales and enrollment procedures.
  • Train and support team members on the enrollment process, product benefits, and customer interaction techniques to enhance their sales skills and customer satisfaction.
  • Participate directly in customer enrollments to provide firsthand sales experiences and insights, and to ensure high activation rates and compliance with the 90-day customer retention requirement for full compensation.
  • Develop and implement strategies to increase team effectiveness and customer satisfaction, and ensure compliance with all regulatory requirements and ethical standards in campaign execution.
  • Handle logistical aspects of campaign management, including scheduling, location setup, and material distribution to ensure seamless execution.
Benefits:
  • Attractive compensation package with competitive pay and performance-based incentives to reward high-performing team members.
  • Opportunity for high earning potential based on team performance and personal sales achievements, with a focus on timely compensation.
  • Comprehensive training and professional development opportunities to enhance sales skills and leadership abilities.
  • Provided with extensive marketing materials and resources to support team activities and drive sales success.
Qualifications:
  • Proven leadership experience in sales or marketing, preferably in telecommunications, broadband, media services, or similar industries, with a strong track record of success.
  • Strong organizational and team management skills to lead and motivate a sales team to achieve and exceed their performance targets.
  • Excellent communication and interpersonal abilities to engage effectively with both customers and team members, with a focus on customer satisfaction and retention.
  • Ability to train and motivate a sales team to achieve and exceed their performance targets, with a focus on sales skills and customer interaction techniques.
  • Knowledgeable in customer enrollment processes and compliance with federal programs like ACP, with a strong understanding of regulatory requirements and ethical standards.
  • Must be flexible to travel within the assigned territories and work at various event sites, with a focus on adaptability and flexibility.

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