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Sales Counter Representative
2 months ago
POSITION:
Sales Counter Representative
DEPARTMENT:
Store Operations
FLSA:
Non-Exempt
This Job Description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Job Descriptions are subject to change based on the exclusive needs of Fisher Auto Parts, Incorporated.
SUMMARY:
The Sales Counter Representative plays a crucial role in the store's operations. This position requires a comprehensive understanding of various aspects of store management and a commitment to collaborating with colleagues and supervisors to achieve success while delivering exceptional customer service. The representative's dedication to driving business growth profitably and with integrity is essential for success in this role. Achieving success will be through the consistent application of all position-related company objectives, policies, and procedures, aligning with Fisher's core values of providing "The best quality at very competitive prices." At Fisher Auto Parts, "Service to our customers is our primary objective."
NOTE:
Due to the sensitive nature of the information associated with this position, the Sales Counter Representative must maintain the highest level of professionalism regarding ethics, confidentiality, and information security. This position reports to the Store Manager.
KEY RESPONSIBILITIES:
The Sales Counter Representative is responsible for various aspects of the store's daily operations, including:
- Effectively managing daily business operations to ensure all job-related objectives are met in alignment with the company's core values;
- Meeting sales targets to ensure the store achieves or exceeds budgeted goals;
- Fostering a safe and respectful atmosphere for both associates and customers at all times.
KNOWLEDGE, SKILLS, DUTIES, AND ABILITIES:
- Maintaining personal safety standards throughout the store;
- Delivering high-quality customer service, including prompt handling of customer orders;
- Ensuring store appearance and merchandising meet assigned standards;
- Exhibiting excellent telephone communication and etiquette skills;
- Thriving in a fast-paced and dynamic retail environment;
- Communicating effectively with peers, both verbally and in writing;
- Demonstrating strong interpersonal skills and the ability to work effectively within a diverse workforce;
- Adhering to performance standards set for the counterperson role;
- Utilizing all available resources efficiently;
- Building strong relationships with associates, customers, and support staff;
- Being accountable for achieving personal and store results;
- Maintaining high standards of customer service and creating positive customer experiences;
- Fostering customer loyalty;
- Utilizing marketing, training, and customer technology programs to enhance sales and market share;
- Familiarity with computerized systems, including electronic parts catalogs and inventory control;
- Providing exceptional customer service;
- Possessing a working knowledge of automotive systems;
- Learning to perform various shop functions as required;
- Conducting physical inventories and line counts;
- Stocking shelves and fulfilling customer orders.
CONDITIONS OF EMPLOYMENT:
- High school diploma or GED equivalent preferred;
- Satisfactory Motor Vehicle Report must be obtained prior to hire and maintained;
- Successful completion of a pre-employment drug test;
- ASE Certification preferred but not required at the time of hire;
- Acknowledgment and adherence to all Company policies and procedures.
WORK SCHEDULE:
Must be available to work a flexible schedule, including days, evenings, and weekends, to provide quality service while contributing to business growth with profitability and integrity.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
The physical demands described are representative of those that must be met by a Sales Counter Representative to successfully perform essential functions. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the representative is frequently required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. The representative may be required to operate a motor vehicle. Frequent lifting and/or moving of up to 50 pounds is required, with occasional lifting of heavier weights with assistance. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described are representative of those encountered while performing essential functions. Reasonable accommodations may be made for individuals with disabilities. The representative may be exposed to wet and/or humid conditions, moving mechanical parts, high places, toxic chemicals, outside weather conditions, and varying degrees of cold and heat. The noise level in the store is usually moderate to light.
