Administrative Support Specialist

1 week ago


Mason, Ohio, United States Omya Full time

POSITION SUMMARY:

The role is designed to assist the customer service division with essential administrative tasks, ensuring smooth operations and providing support during peak periods.

KEY RESPONSIBILITIES:

  • Uphold safe working conditions to maintain a zero lost time injury record within the designated area. Execute tasks in compliance with the Quality System Manual.
  • Manage incoming commission orders in the ERP system following the Quality System Manual.
  • Conduct periodic reconciliation of incoming commission statements.
  • Verify customer pricing and sales terms, maintaining rebate records in the ERP system as per departmental guidelines.
  • Perform monthly reconciliation of consignment accounts.
  • Facilitate goods issue functions for third-party orders, coordinating with suppliers to arrange carriers and complete post goods issues in the ERP system.
  • Serve as the local master data steward.
  • Act as an ERP Key User, which includes training key users and conducting FT3 testing.
  • Ensure adherence to excellence procedures and assist both internal and external auditors.
  • Maintain ERP integrity concerning pricing expirations, mass changes, PI01 maintenance, and rail/tracking car costs.
  • Assist in the setup and monitoring of customer portals to streamline invoice processing.
  • Provide month-end support for business operations, including invoicing.
  • Authorize and release returns and credits.
  • Support customer mailings as needed.
  • Assist with training for new hires when required.
  • Provide backup coverage in the customer service area during absences.
  • Ensure accurate entry of price support and conduct monthly reconciliations.
  • Adhere to internal processes consistently and identify exceptions as necessary.
  • Perform other assigned duties as required.

QUALIFICATIONS:

High School diploma is required. A minimum of 5 years of experience in customer service and 3 years in data auditing and analytics is essential.

Proficiency in SAP, EDI, and advanced Excel skills is mandatory. Candidates must be able to pass an Excel assessment.

Must possess valid US employment authorization; sponsorship is not available for this position.

EOE



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