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Technical Support Specialist

2 months ago

Mason, Ohio, United States Tailored Management Full time
Technical Support Coordinator: Remote Position Available
Training Details: Comprehensive On-Site Training Provided
Training Schedule: Standard Business Hours
Work Schedule: Flexible 8-Hour Shifts Monday to Friday, with Weekend Availability
Compensation: Competitive Hourly Rate
Contract Duration: Initial Term with Potential for Extension or Full-Time Employment
Employee Benefits: Weekly Pay, Health, Dental, and Vision Coverage Offered

Your chance to become part of a leading global eyewear organization, recognized for its extensive portfolio of renowned eyewear brands. The company specializes in crafting both fashionable sunglasses and prescription eyewear.

Key Responsibilities:
  • Deliver outstanding customer service to clients experiencing technical difficulties.
  • Assist in troubleshooting software installations and configurations on Windows-based systems.
  • Utilize foundational knowledge of Microsoft Windows and technical understanding of PC hardware components.
  • Demonstrate basic troubleshooting capabilities for both hardware and software applications.
Qualifications:
  • Experience in a call center environment
  • Minimum of one year in technical support or troubleshooting roles
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Ability to work in a hybrid setting
Educational Requirements:
  • High School Diploma or equivalent