Bilingual Account Manager
2 days ago
We are seeking a highly skilled Bilingual Account Manager to join our team at Complete Staffing Solutions. As a key member of our team, you will be responsible for managing and providing exceptional customer service to assigned BDMs and their client base.
Key Responsibilities:
- Manage and maintain relationships with clients to ensure exceptional customer service and satisfaction.
- Quote and maintain pricing for assigned clients, ensuring accuracy and efficiency.
- Document all non-order activities in our Customer Relationship Management (CRM) system, ensuring seamless communication and collaboration.
- Maintain and update account notes for all delivery locations, ensuring up-to-date information and accurate records.
- Set-up and maintain e-Commerce templates for assigned clients, ensuring a seamless online experience.
- Resolve problems regarding orders, pricing, complaints, and service levels, providing timely and effective solutions.
- Collaborate and build strong relationships with key stakeholders and internal teams to support the needs of the BDM and their clients.
- Educate customers and team members about additional products and services available, driving growth and revenue.
- Qualify leads and inquiries, distributing them to the appropriate parties as required.
Requirements:
- Bilingual in Spanish, with excellent communication and interpersonal skills.
- Account management experience, with a proven track record of success.
Pay Rate:
- $30-33 per hour, depending on experience.
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