Bilingual Account Manager

2 days ago


Columbus, Ohio, United States Complete Staffing Solutions Full time
Job Title: Bilingual Account Manager

We are seeking a highly skilled Bilingual Account Manager to join our team at Complete Staffing Solutions. As a key member of our team, you will be responsible for managing and providing exceptional customer service to assigned BDMs and their client base.

Key Responsibilities:

  • Manage and maintain relationships with clients to ensure exceptional customer service and satisfaction.
  • Quote and maintain pricing for assigned clients, ensuring accuracy and efficiency.
  • Document all non-order activities in our Customer Relationship Management (CRM) system, ensuring seamless communication and collaboration.
  • Maintain and update account notes for all delivery locations, ensuring up-to-date information and accurate records.
  • Set-up and maintain e-Commerce templates for assigned clients, ensuring a seamless online experience.
  • Resolve problems regarding orders, pricing, complaints, and service levels, providing timely and effective solutions.
  • Collaborate and build strong relationships with key stakeholders and internal teams to support the needs of the BDM and their clients.
  • Educate customers and team members about additional products and services available, driving growth and revenue.
  • Qualify leads and inquiries, distributing them to the appropriate parties as required.

Requirements:

  • Bilingual in Spanish, with excellent communication and interpersonal skills.
  • Account management experience, with a proven track record of success.

Pay Rate:

  • $30-33 per hour, depending on experience.


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