Bilingual Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Express Wash Concepts. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and maintaining accurate customer information.
Key Responsibilities:- Respond to customer inquiries via phone, email, and social media, delivering timely and customer-centric resolutions.
- Provide assistance to location staff by troubleshooting account issues.
- Execute refunds, cancellations, and package changes in a friendly and professional manner.
- Maintain accurate customer information in WashAssist and Salesforce.
- Respond to online customer reviews.
- Undertake additional tasks as required to ensure a seamless customer service experience.
- Minimum high school diploma or equivalent
- 1-3 years of customer service experience
- Bilingual in Spanish and English is required
- Proficiency in Microsoft Office products (Word, Excel)
- Ability to quickly learn and adapt to technology platforms, including Salesforce, Microsoft, WashAssist, etc.
- Excellent communication skills with demonstrated conflict resolution abilities
- Keen attention to detail and the ability to manage multiple projects and tasks concurrently
- Competitive wages: Enjoy a compensation package reflecting your skills and dedication.
- Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.
- Unlimited Wash Club Membership: Keep your vehicle looking its best.
- Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
- Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
- HSA contribution: $1,000/year (with qualifying plan).
- Secure future: 401k with up to 4% company match.
- Educational reimbursement: Up to $2,500 annually to support ongoing learning and development.
Express Wash Concepts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.
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