Bilingual Customer Service Representative
2 weeks ago
Vaco is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and building strong relationships.
Key Responsibilities- Manage large volumes of incoming phone calls and respond to customer inquiries in a timely and professional manner.
- Generate sales leads and identify opportunities to upsell and cross-sell products and services.
- Assess customer needs and provide solutions to achieve customer satisfaction.
- Build and maintain strong relationships with customers through effective communication and problem-solving skills.
- Meet sales targets and call handling quotas while maintaining high levels of customer satisfaction.
- Handle customer complaints and provide appropriate solutions and alternatives within established time limits.
- Keep accurate records of customer interactions and process customer accounts in a timely and efficient manner.
- Follow company policies and procedures to ensure compliance and quality service.
- Bilingual in English and Spanish (written and verbal communication skills).
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Vaco offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Bilingual Customer Service Representative
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