Bilingual Customer Service Representative

2 weeks ago


Columbus, Ohio, United States Vaco Full time
Job Summary

Vaco is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and building strong relationships.

Key Responsibilities
  • Manage large volumes of incoming phone calls and respond to customer inquiries in a timely and professional manner.
  • Generate sales leads and identify opportunities to upsell and cross-sell products and services.
  • Assess customer needs and provide solutions to achieve customer satisfaction.
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills.
  • Meet sales targets and call handling quotas while maintaining high levels of customer satisfaction.
  • Handle customer complaints and provide appropriate solutions and alternatives within established time limits.
  • Keep accurate records of customer interactions and process customer accounts in a timely and efficient manner.
  • Follow company policies and procedures to ensure compliance and quality service.
Requirements
  • Bilingual in English and Spanish (written and verbal communication skills).
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
What We Offer

Vaco offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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