Retail Management Trainee

1 week ago


Los Angeles, California, United States Insomnia Cookies Full time
About the Role

We are seeking a highly motivated and experienced Store Operations Manager to join our team at Insomnia Cookies. As a Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, including supervising staff, managing inventory, and ensuring exceptional customer service.

Key Responsibilities
  • Store Management: Perform as Manager-on-Duty during scheduled shifts, supervising and training staff to ensure seamless store operations.
  • Staff Development: Lead new staff onboarding and initial training, conduct interviews for potential new hires, and hold staff accountable to company standards.
  • Inventory Management: Support the Store Ops Manager with ordering, inventory control, and scheduling.
  • Customer Service: Ensure all team members provide exceptional customer service, upsell, and maintain a clean and welcoming store environment.
Requirements
  • Experience: At least 1 year of experience in a supervisory role within a restaurant or retail store.
  • Skills: Prior experience conducting in-person interviews, Point of Sale (POS) systems experience, and ability to utilize MS Office and our Applicant Tracking System.
  • Availability: Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the week.
About Us

Insomnia Cookies is a rapidly growing, industry-leading company with a passion for delivering exceptional customer experiences. We are committed to providing our team members with opportunities for growth and development in a fun and dynamic work environment.



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