Senior Help Desk Technician
3 weeks ago
Senior Help Desk Technician Job Summary:
">We are seeking a skilled Senior Help Desk Technician to join our team. This is a full-time position that offers a competitive salary and benefits package.
">About the Role:
">As a Senior Help Desk Technician, you will be responsible for providing expert technical support to our clients. You will work closely with a global team to implement consistent IT standards and procedures, ensuring high levels of security and system availability.
">Key Responsibilities:
">- ">
- Providing technical support for IT hardware and corporate software, including prioritizing and responding to service requests according to internal procedures.">
- Using Global Service Desk software to manage workload and update service requests with detailed resolutions.">
- Assisting users on IT corporate software and providing new hire orientation on IT standards and processes.">
- Maintaining the internal Wiki with procedures, documentation, and knowledge base with issue resolution.">
- Operating video conferencing equipment and setting up VC meetings upon request.">
- Providing mobile device support for Android/iOS and experience with provisioning service and coordinating with carriers.">
Requirements:
">- ">
- 7 or more years of experience in technical field support, help desk, and administration roles in IT.">
- Excellent technical skills with minimum 2-7 years' experience with server virtualization (VMware 6.X), desktop virtualization (Citrix 7.12), network administration with Windows 7, Windows Server 2012, MS Exchange 2010, Active Directory environment, and LAN/WAN Cisco VoIP networks.">
- Organized and detail-oriented self-starter with excellent client service and interaction skills.">
- Strong problem-solving skills with an emphasis on quick problem resolution.">
- Experience providing mobile device support for Android/iOS and experience with provisioning service and coordinating with carriers.">
- Good knowledge of IT standards, practices, principles, and security aspects.">
- Cisco, Citrix, and VMware certifications a plus.">
Estimated Salary: $85,000 - $105,000 per year
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