Client Success Strategist

2 weeks ago

Burbank, California, United States Tremendous Full time
About Tremendous
Tremendous is an innovative platform that facilitates seamless bulk payouts to individuals across more than 200 countries. With over 10,000 organizations, from small businesses to large enterprises, having processed over $1 billion, we help our clients save an average of 15 hours each month.

Our Work Culture
We pride ourselves on a fully remote work environment characterized by high documentation and minimal meetings, allowing our team to focus on what truly matters in both their professional and personal lives. Our clients, which include marketers, UX researchers, HR teams, and nonprofits, consistently commend the ease and speed of using Tremendous — as reflected in our G2 ratings. Beneath the surface, we manage a complex system with over 2,000 redemption options and robust banking infrastructure, making our work both rewarding and challenging.

Role Overview
As a Customer Success Manager, you will:

  • Onboard High-Value Programs: Conduct onboarding sessions, manage timelines, eliminate obstacles, and follow up with clients to ensure successful implementation of new sales initiatives.
  • Account Management: Oversee a portfolio of key clients, ensuring their success through regular meetings, addressing client requests, and monitoring account health.
  • Expand Relationships: Strategically enhance relationships with existing clients by retaining spending, securing long-term agreements, and identifying new program opportunities.
  • Incorporate Feedback: Gather and analyze client feedback to inform our long-term growth strategy. When clients present requests, you will identify their objectives, analyze the situation, and collaborate with our product team to provide insights.

Qualifications
We are looking for candidates who possess:

  • 3+ years of experience in Sales, Customer Success, or Account Management.
  • Preferred experience in a high-growth B2B startup environment.
  • A degree from a reputable educational institution.

Ideal Candidate Attributes
The successful candidate will be:

  • Adept at onboarding, retaining, and expanding client programs.
  • Confident and professional in all forms of communication.
  • Highly organized with a keen attention to detail.
  • Empathetic towards both clients and colleagues.
  • Excellent in verbal and written communication.
  • Skilled in analytical problem-solving.
  • Self-motivated and able to work autonomously.

Why Join Us?
At Tremendous, you will be part of a rapidly growing yet sustainable company. We are profitable and have ample opportunities for career advancement.

Compensation: Competitive salary range of $120,000 - $180,000, along with equity and benefits.

Enjoy the flexibility of working remotely from anywhere in the Americas, alongside smart individuals in a vibrant culture.

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