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Client Relations Coordinator

2 months ago

Burbank, California, United States Block USA Full time


Block USA is expanding its legal team and is in search of a dedicated full-time Client Relations Coordinator. In this role, you will engage with potential clients, understanding their situations and guiding them through the initial stages of their legal journey. Your responsibilities will include managing client onboarding processes, data entry, and assisting our attorneys in scheduling and organizing their appointments.

We are committed to providing the necessary training and resources to ensure your success within our close-knit and passionate legal team.

If you possess prior experience in customer service, excellent communication abilities, and a genuine desire to assist others, we encourage you to consider this opportunity.

Key Responsibilities:

Assess inquiries from prospective clients and phone communications, ensuring they feel acknowledged and understood.

Perform various administrative tasks as required, such as transcription, research, spreadsheet management, and professional correspondence to maintain operational effectiveness.

Collaborate with the marketing team to develop outbound sales strategies and partnerships with other legal firms to attract new cases.

Schedule appointments for prospective clients that align with our criteria, ensuring our attorneys' calendars are well-organized and our caseload continues to grow.

Oversee the onboarding of new clients and the management of current client files through meticulous data entry and documentation collection to guarantee efficient case management.


Qualifications:
Familiarity with CRM and case management software is preferred.
Proficient in Microsoft Office, particularly Excel.
Strong understanding of data management and computer skills.
Experience in sales or customer service is highly regarded.
Exceptional verbal and written communication skills with a focus on empathy are essential.

Compensation:
$20 - $28 hourly

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