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Front Desk Associate

2 months ago

Portland, Oregon, United States PM Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at PM Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Services: Greet and welcome guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Room Management: Manage room inventory, balance rooms, and ensure accurate room assignments.
  • Front Desk Operations: Process guest check-ins and check-outs, handle room key distribution, and maintain accurate records.
  • Communication: Respond to guest requests, resolve issues, and maintain effective communication with guests and colleagues.
  • Team Collaboration: Work closely with other departments to ensure seamless service delivery and maintain a positive team environment.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Problem-Solving: Strong problem-solving skills, with the ability to resolve guest issues in a timely and professional manner.
  • Attention to Detail: High attention to detail, with the ability to maintain accurate records and ensure seamless service delivery.
  • Teamwork: Ability to work effectively in a team environment, with a positive and collaborative attitude.
  • Adaptability: Ability to adapt to changing situations and priorities, with a flexible and proactive approach.
Preferred Qualifications
  • Previous Experience: Previous experience in a front desk or customer service role, with a strong understanding of hotel operations.
  • Education: High school diploma or equivalent, with a strong focus on customer service and communication skills.