Enterprise Account Manager

4 days ago

Salt Lake, Utah, United States Pearl AI Full time
About Pearl

Pearl is a pioneering company in the field of dentistry, leveraging AI solutions to set new standards of quality and care for patients worldwide. Since 2019, our team has developed cutting-edge computer vision capabilities for interpreting 2D and 3D dental imagery, which are used by clinicians, practice owners, labs, and insurers to enhance the efficiency, accuracy, and consistency of dental care globally.

Job Description

We are seeking a highly motivated and customer-centric individual to join our Account Management team as an Enterprise Account Manager. This role involves cultivating and maintaining strong relationships with Dental Services Organizations (DSOs) to ensure high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The successful candidate will work closely with our DSO partners, Sales, Channel, Product Management, and Leadership teams to ensure our services are delivered successfully.

Key Responsibilities:
  • Partner with Sales to ensure a smooth onboarding experience for new DSO clients
  • Build relationships with assigned DSOs and demonstrate the value that Pearl can bring to their organization
  • Become an expert in Pearl's provider-focused product offerings and educate customers on the use and benefits of our products
  • Partner with the channel team to support collaboration between DSOs and Imaging/Practice Management Systems
  • Own a book of business, manage account retentions, and renewals as their dedicated point of contact at Pearl
  • Work closely with internal teams and advocate for an exceptional customer experience and address any customer issues
  • Lead upsell and manage expansion efforts, with a focus on converting pilots into large-scale revenue opportunities
  • Develop and share best practices for upsell, expansion, and retention
  • Travel to attend and speak at conferences/DSO events as needed
Requirements:
  • 5+ years of experience in Customer Success, Solutions Consulting, or a related field
  • 3+ years of experience in direct or indirect sales
  • Proficiency in software sales
  • Self-motivated and target-driven with a passion for sales
  • Ability to work independently and collaboratively in a fast-paced, startup environment
  • Proficiency in CRM software and Microsoft Office Suite
  • Demonstrated sales acumen
  • Small business or prior start-up experience preferred
  • Experience in the dental industry preferred
What We Offer:
  • Competitive Benefit and Compensation Offerings
  • Ongoing Training and Development Opportunities
  • Unaccrued, Flexible PTO
  • Remote Work

This position is open to remote candidates in the following states or those willing to relocate: AZ, DE, FL, GA, ID, IN, NC, PA, TX, UT, WI

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