Customer Service Representative

2 weeks ago

Tucson, Arizona, United States Ace Hardware Full time
Position Overview:
We are looking for enthusiastic, approachable, and supportive individuals to greet and assist customers in our store. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training.

Community Impact:
At Ace Hardware, our focus is on serving our community, making it our top priority.

Make a difference by aiding your neighbors with their projects while enjoying a dynamic and enjoyable work atmosphere.

Our goal is to exceed customer expectations and cultivate a team that shares this commitment.

Ace Hardware is proud to be an Equal Opportunity Employer and maintains a Drug-Free workplace.

Key Responsibilities:

  • Welcome customers as they enter and navigate the store. Express gratitude to customers upon their departure.
  • Actively assist customers in resolving their inquiries.
  • Maintain a friendly and outgoing attitude; collaborate effectively with both customers and colleagues.
  • Ensure all inquiries and calls are addressed promptly and courteously.
  • Direct any unresolved customer complaints to a management team member.
  • Demonstrate strong product knowledge and familiarity with store layout and product locations.
  • Provide personalized service to customers throughout the store, aiming to impress every customer, every time.
  • Contribute to the daily upkeep and cleanliness of the sales floor, stockroom, and outdoor merchandise area.
  • Exhibit professionalism in both appearance and conduct.

Work Environment:


You will engage directly with customers, assisting them in locating everything they need to complete their projects efficiently.

If you thrive in a lively and fast-paced setting, you will find the time flies by.

You will be on your feet for the majority of your shift (6 to 8 hours) and should be capable of lifting up to 50lbs.


Employee Benefits:
Paid time off, Employee Discount, Medical insurance (for full-time employees only)

Ace Hardware's Commitment:
We go beyond just hardware; we aim to build a future, a purpose, and a community. At Ace, you have the chance to advance within the company while enjoying a vibrant and engaging work environment. Begin your journey with us today.

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