Technical Support Expert

1 day ago


New York, New York, United States Halcyon Financial Technology Full time

Job Summary

We are seeking a highly skilled Senior IT Support Engineer to join our team at Halcyon Financial Technology. The successful candidate will have extensive experience in providing executive-level user support and technical expertise.

Responsibilities

  • Provide high-quality technical support to our financial services clients on-site and remotely.
  • Build and maintain trust and rapport with clients through exceptional communication and problem-solving skills.
  • Drive the adoption of leading-edge cloud technologies and monitor modern cloud systems and infrastructure.
  • Design, implement, document, and maintain clients' infrastructure, applications, and system management tools.
  • Assist with maintaining clients' cybersecurity, cloud, and high availability strategies.
  • Translate complex technical solutions to end-users and decision-makers.
  • Document assets, configurations, passwords, processes, etc., and maintain current and accurate documentation.

Requirements

  • 6+ years of recent end-user technical support experience, including providing support to executive-level users.
  • Extensive macOS and Windows Desktop experience.
  • Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365.
  • Experience implementing and supporting networks, including switches, firewalls, and a good knowledge of TCP/IP, DHCP, and DNS.
  • Strong problem-solving skills and attention to detail.
  • Excellent written and verbal communication.
  • Strong time management and ability to prioritize.
  • Ability to thrive in a fast-paced environment and work effectively under pressure.
  • Ability to be on-site daily (Monday-Friday).
  • Available to be on call once per quarter for one week.

About Us

Halcyon Financial Technology is a leading provider of IT solutions to private equity, hedge fund, investment management firms, and family offices. We pride ourselves on delivering exceptional client service and meeting the ever-evolving needs of our clients.

Benefits

  • Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack.
  • Part of a team of senior technicians that aim to deliver exceptional service.
  • Generous compensation package.
  • Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and commuter benefits.
  • 4 weeks PTO and 10 paid holidays.
  • 401k employer contribution starting at 6 months of employment.
  • Quarterly bonus.
  • Opportunities to earn technical certifications.
  • 1% of profits contributed to non-profits every quarter.


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