Technical Solutions Expert

1 month ago


New York, New York, United States ServiceNow Full time
Unlock Your Potential as a Technical Solutions Expert

We are seeking an experienced Technical Solutions Expert to join our team at ServiceNow. As a key member of our sales team, you will be responsible for developing and delivering product-specific solutions during sales cycles.

About the Role:

  • You will support product sales as a technical expert, working closely with clients and internal stakeholders to understand their business challenges and deliver tailored solutions.
  • You will lead discovery workshops to determine customers' needs and provide product demonstrations to showcase how our solution can address those needs.
  • You will be the go-to expert for product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
  • You will collaborate with product management to identify areas for product enhancements and provide feedback on customer needs.
  • You will share best practices and re-usable assets with other Technical Solutions Experts to enhance the quality and efficiency of the team.
  • You will stay up-to-date on competitive analysis and market differentiation to inform your sales approach.

Your Skills:

  • 7+ years of pre-sales solution consulting or sales engineering experience in cloud software solutions.
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
  • Experience working collaboratively with product management, product marketing, partners, and professional services.
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence.

What We Offer:

  • A base salary of $140,400 to $231,600, plus equity (when applicable), variable/incentive compensation, and benefits.
  • Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

About Us:

At ServiceNow, we believe that technology should make the world work for everyone. Our platform helps organizations run more efficiently and effectively, and we're proud to serve over 7,700 customers worldwide. We're committed to creating an inclusive environment where all voices are heard, valued, and respected.



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