Associate Customer Success Manager

4 hours ago

Peachtree Corners, Georgia, United States Stratix Full time
Stratix Corporation: Partnering for Mobility Success

At Stratix Corporation, we empower businesses to operationalize their mobile investments and drive competitive differentiation. As a trusted advisor, we offer a comprehensive managed services portfolio to help companies achieve their mobility objectives.

Associate Customer Success Manager Role

We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility goals.

Key Responsibilities:
  • Customer Relationships: Build relationships with internal and external customers through planned and unplanned meetings/touchpoints, ensuring timely support and issue resolution.
  • Order Management: Collaborate with internal teams to ensure orders are booked and fulfilled on time, meeting customer expectations.
  • Inventory Management: Manage customer inventory and spare pool levels, including internal transfers, replenishments, and ordering of new equipment.
  • Lifecycle Management: Work with internal partners to ensure spare pool levels are maintained, replacements are made according to contractual agreements, and customer needs are met.
  • Problem Solving: Evaluate and prioritize customer issues to drive timely resolution, ensuring customers understand the issue, resolution, and prevention strategies.
Requirements:
  • Bachelor's Degree (BA/BS) required.
  • 1+ years of experience in data analysis or a customer-facing role.
  • Proficiency in Microsoft Office, with advanced Excel skills (e.g., VLOOKUP, Pivot Tables, charts/graphs).
  • Excellent written and verbal communication skills, with an aptitude for data-driven persuasion.
  • High energy, proactive individual with a hands-on approach to problem-solving.
  • Exceptional time management, multitasking, and prioritization abilities.
  • Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive can-do attitude.
  • Continuous improvement mindset with a focus on customer satisfaction.
  • Ability to work both independently and collaboratively, taking ownership and accountability for outcomes.
  • Experience with Oracle and ServiceNow systems (preferred).
Work Environment:

This position is based in Norcross, GA, and requires candidates to work onsite with the goal of moving to a hybrid format. Candidates should be local to the area as this is not a remote position.

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