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Customer Success Director
1 month ago
As a key member of the Eaton Corporation, plc team, you will be responsible for leading a customer support team dedicated to delivering exceptional warranty and technical support. Your primary focus will be on designing and managing warranty processes to ensure clear communication and resolution of warranty claims.
Key Skills- Recruitment and training of customer support team members
- Design and management of warranty processes
- Continuous improvement of warranty processes and customer experience
- Leadership and management of a customer support team
To be successful in this role, you will need to have a strong background in customer support, warranty management, and team leadership. You will also need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.