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Customer Success Director

2 months ago


Peachtree City, Georgia, United States Eaton Corporation, plc Full time
Job Description

At Eaton Corporation, plc, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for recruiting, training, and leading a customer support team dedicated to providing exceptional warranty and technical support.

Key Responsibilities:

  • Design and manage warranty processes to ensure clear communication and resolution of warranty claims.
  • Continuously improve warranty processes to ensure exceptional customer experience.
  • Lead a team of customer support professionals to provide timely and effective support to customers.
  • Collaborate with cross-functional teams to ensure seamless execution of warranty and technical support processes.

Requirements:

  • Proven experience in customer support or warranty management.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.