Customer Service Representative
5 days ago
Are you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and providing prompt, accurate, and friendly service? If so, this role may be the perfect fit for you.
Responsibilities- Provide exceptional customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Work with the agent to develop and maintain a digital marketing system to promote the office.
- Identify and support local community events in our market.
- Assist with managing the website and social media content.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Excellent interpersonal skills.
- Excellent communication skills - written, verbal, and listening.
- Enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
- People-oriented.
- Organizational skills.
- Self-motivated.
- Detail oriented.
- Proactive in problem solving.
- Dedicated to customer service.
- Able to learn computer functions.
- Experience in a variety of computer applications, particularly Windows.
- Pride in getting work done accurately and timely.
- Ability to work in a team environment.
- Ability to multi-task.
- Provide timely and thorough activity reports to agent.
- Property and Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
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