Client Support Specialist

5 days ago


Katy, Texas, United States Kirsten and Associates Full time
Job Overview

Kirsten and Associates is seeking a highly skilled Client Support Professional to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.

Key Responsibilities
  • Respond to general inquiries and provide accurate information to clients
  • Describe booking options and explain billing processes
  • Research and resolve customer complaints in a timely and professional manner
  • Transfer calls to Client customer service when required
  • Perform additional services as mutually agreed upon by Client and Arise
Requirements
  • Outstanding problem-solving skills and ability to multitask
  • Sales ability, knowledge of geography, and ability to work under pressure
  • Displays patience, empathy, and ability to manage stress
  • Skilled and efficient in writing and verbal communication
  • Provides knowledgeable, friendly, and eloquent customer service
Benefits

Affordable PPO healthcare and dental options available

This is a bilingual opportunity for English/Spanish speakers. Agents will need to speak Spanish fluently and pass an assessment in Spanish.



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