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Medical Call Center Representative

2 months ago

Fort Worth, Texas, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a dedicated and compassionate Bilingual Medical Call Center Representative to join our team. This role offers the opportunity to make a real difference in the lives of patients while providing exceptional customer service.

In this position, you will be responsible for handling inbound and outbound calls from Health Plan members and providers. Your primary focus will be on delivering accurate, timely, and courteous support, ensuring a positive experience for every caller.

Responsibilities:
  • Provide prompt and efficient customer service to Health Plan members and providers via phone.
  • Accurately document and update member records in the system.
  • Make outbound calls to patients and members as needed.
  • Adhere to established office procedures and protocols.
Qualifications:
  • Minimum of 6 months of experience in a call center environment or within the medical field.
  • Excellent data entry skills and attention to detail.
  • Fluency in both English and Spanish.
  • Strong communication, interpersonal, and problem-solving abilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • High school diploma or equivalent.
Hiring Process:
  • Interview with CornerStone Staffing
  • Drug testing
  • Background check
  • Clerical testing
  • Flu shot/TB test