Hourly Operations Manager

4 days ago


Palatine, Illinois, United States Emmett's Brewing Company Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Hourly Operations Manager to join our team at Emmett's Brewing Company. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Leadership and Management: Lead and motivate a team of servers, bartenders, and hosts/hostesses to provide exceptional customer service and achieve sales goals.
  • Customer Service: Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
  • Food and Beverage Quality: Ensure that all food and products are consistently prepared and served according to our recipes, portioning, cooking, and serving standards.
  • Inventory Management: Control inventory levels, manage cash and other receipts, and adhere to cash handling and reconciliation procedures.
  • Employee Development: Continuously strive to develop your staff in all areas of managerial and professional development.
  • Administrative Tasks: Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
  • Facility Maintenance: Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following our preventative maintenance programs.
  • Employee Relations: Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
  • Labor Management: Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
  • Regulatory Compliance: Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.

Requirements:

  • Be 21 years of age
  • Be able to communicate and understand the predominant language(s) of the restaurant's trading area
  • Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions
  • Possess excellent basic math skills and have the ability to operate a cash register or POS System
  • Be able to work in a standing position for long periods of time (up to 5 hours)
  • Be able to reach, bend, stoop, and frequently lift up to 50 pounds
  • Must have the stamina to work 50 to 60 hours per week
  • ServeSafe or Food Handlers certification (or must be willing to attain), A work place sexual harassment certificate


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