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Team Operations Supervisor

2 months ago

Palatine, Illinois, United States Wingstop Full time

EMBRACE THE FLAVOR WITH WINGSTOP

At Wingstop, we are dedicated to delivering exceptional flavor experiences. Since our inception in '94, our mission has been to provide the world with irresistible wings, hand-cut seasoned fries, and an array of beloved sides. For those who seek flavor in every aspect of life, Wingstop is the ultimate destination.

A Team Operations Supervisor plays a crucial role in assisting the General Manager with the daily functions of the restaurant, ensuring smooth operations in their absence. This position requires a strong embodiment of the Wingstop culture, fostering a collaborative environment and demonstrating a commitment to the brand's success. Every team member is vital in representing Wingstop's mission to Serve the World Flavor.

Team Leadership: Responsible for aiding the General Manager in efficiently staffing the restaurant with well-selected team members. Maintain a safe and welcoming environment for both staff and guests, cultivating a culture of respect, recognition, and reward. Must collaborate effectively with others and embody the spirit of the Wingstop Team. Proven ability to thrive under pressure and maintain a fast-paced work ethic is essential. Active listening and constructive feedback are key components of this role.

Customer Engagement: Must possess a friendly and upbeat demeanor when interacting with guests. Ensure prompt greetings within a few seconds and strive to leave a lasting positive impression of the Wingstop experience. Handle all orders and inquiries with professionalism and friendliness, ensuring quality service and products. Promptly inform the General Manager of any guest concerns and resolve minor issues with a positive approach.

Financial Oversight: Responsible for managing cash flow, property, products, and equipment; driving sales while controlling labor and food costs.

Operational Excellence: Uphold operational standards and requirements within the restaurant; identify and report maintenance issues to the appropriate department; ensure all facilities meet Wingstop's company standards. Facilitate effective communication from the General Manager and District Manager to all team members. Utilize company resources to mentor and develop team members, fostering a high-performing restaurant team. Ensure compliance with all risk management protocols.

Essential qualities include a guest service mindset, the ability to remain calm and tactful in challenging situations, and the capacity to manage multiple tasks with urgency and thoroughness. Must be organized, detail-oriented, and committed to continuous learning and self-improvement. A strong work ethic and an outgoing personality are crucial. Other responsibilities may be assigned as needed. A minimum of 2 years of supervisory experience in food service, retail, or restaurant settings is required. Strong communication skills, initiative, and interpersonal abilities are essential for conflict resolution and team motivation. A passion for hospitality and guest service is vital, along with the flexibility to work varied schedules, including mornings, evenings, weekends, and holidays. Problem-solving skills and the ability to accept feedback for improvement are necessary. The ability to set goals, develop action plans, and measure performance is also important. Cultivating a positive culture within the restaurant and serving as an ambassador for the brand's mission to Serve the World Flavor is key.