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Server - Dining Experience Specialist

2 months ago

Elk Grove, California, United States MBK Senior Living Full time

Job Summary:

MBK Senior Living is seeking a skilled Server to join our team at The Commons at Elk Grove. As a Server, you will play a vital role in ensuring our residents receive exceptional dining experiences. Your primary responsibility will be to provide top-notch customer service, maintain a clean and sanitary dining area, and work collaboratively with our culinary team to deliver high-quality meals.

Key Responsibilities:

  • Takes written food orders and serves meals to residents, family members, and visitors in a professional, efficient, and courteous manner, ensuring customer satisfaction.
  • Assists residents with meal/menu selections as necessary or requested.
  • Uses proper etiquette and manners while waiting tables, courteously and professionally.
  • Reviews residents' dietary needs, as outlined by Supervisor.
  • Tracks resident attendance at meals and provides that information in a timely manner to the appropriate person.
  • Ensures all residents are greeted and seated properly, making extra efforts to integrate new residents, making them feel welcome and comfortable.
  • Ensures a clean, sanitary dining area and complies with all policies and procedures regarding the proper handling and serving of food.
  • Displays tact and friendliness when dealing with residents, team members, and guests.
  • Aids in community marketing efforts through positive interactions, dress, and behavior, following all grooming and dress standards.
  • Serves, cleans, resets tables, returns dishes to the kitchen.
  • Other duties as assigned or directed by Supervisors or designees of the Executive Director.

Requirements:

  • Exposure to restaurant operations or the ability to learn.
  • Age over 18 years or have proper work permit and authorization documentation.
  • Background clearances as required by government regulations.
  • Must complete a health screening and pass a TB test issued within the first 7 days of employment (prior results are accepted if taken in the last 6 months).
  • Basic counting skills as required by the position (tracking meals/residents, etc.).
  • Good communication skills, including the ability to speak, write, understand, and read English.
  • Ability to operate standard serving equipment (salad bar cart, trays, heating cart, etc.).
  • Must be mindful regarding the use of resources and supplies, minimizing waste and misuse when possible.
  • Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors, vendors, and the general public.
  • Must meet and maintain all state-specific regulatory requirements.
  • Must be fully vaccinated.
  • Must be mobile and able to perform the physical requirements of the job, including standing for long periods, bending, kneeling, stooping, pushing, pulling, and repetitive motion.
  • Able to move intermittently throughout the workday and throughout the community.
  • Ability to lift/carry 40+ lbs., push and pull carts as necessary.