Customer Service Associate

4 days ago


Elk Grove, California, United States Amazon Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our logistics team, you will play a critical role in ensuring that our customers receive their packages on time and with a smile.

Key Responsibilities
  • Provide exceptional customer service to our customers in person, via phone, and via email
  • Empathize with and prioritize customer needs to ensure a positive experience
  • Uphold company values and respect every customer interaction
  • Resolve issues and set appropriate expectations with customers
  • Clearly understand and respond appropriately to customer inquiries
  • Consistently compose grammatically correct, concise, and accurate written responses to customer issues
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make quick and effective decisions on behalf of the customer
  • Work a flexible full-time schedule
  • Perform tasks that require standing, walking, and lifting up to 49 pounds
About the Team

Our Customer Service team is dedicated to providing exceptional service to our customers. We are a diverse and inclusive team that empowers and supports our people to focus on customer happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.

Requirements
  • High school diploma or equivalent
  • Previous experience in customer service
  • Ability to effectively prioritize work time to ensure efficiency
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple web browsers, database searching, and instant messenger tools
Preferred Qualifications
  • Bachelor's degree or equivalent work-related experience
  • Proficiency in verbal and written communication skills
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators
  • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand


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