Customer Support Coordinator

2 weeks ago


Elk Grove, California, United States Quality Solutions Nationwide Inc. Full time
Job Overview

We are looking for a dedicated Customer Support Coordinator to become a vital part of our team. In this role, you will assist both our clients and internal staff by executing administrative and routine clerical duties.

Key Responsibilities:

  • Perform data entry tasks
  • Handle incoming phone calls
  • Initiate calls to customers, vendors, and team members
  • Compose formal communications and documents (emails, Word, Salesforce)
  • Follow up on all calls with a confirmation email
  • Maintain accurate records in Salesforce regarding all communications
  • Organize and manage files and inventory effectively
  • Retrieve and modify basic floor plans for distribution
  • Place orders for services and equipment, updating records post-completion
  • Conduct independent research as needed
  • Assist customers by troubleshooting issues over the phone
  • Submit repair requests to service providers and monitor progress until resolution

Qualifications:

  • 1-3 years of relevant experience in an office environment, ideally in an administrative or clerical capacity
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Paint
  • Typing speed of at least 40 WPM
  • Excellent verbal and written communication skills, with a strong command of spelling, grammar, and punctuation
  • Ability to prioritize tasks and manage multiple responsibilities
  • Strong organizational skills and attention to detail
  • Positive attitude and a collaborative team spirit
  • Self-motivated with the ability to meet deadlines independently
Company Overview

Quality Solutions Nationwide Inc. has been a growing entity since its establishment in 2005. We pride ourselves on being a debt-free organization located in a professional office environment. Our culture is positive, energetic, and engaging, with regular company events and team meetings. We value teamwork and strive for excellence in all we do.



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