Retail Operations Manager

2 weeks ago


Kansas City, Missouri, United States Goodyear Full time

Goodyear. More Driven.

Overview:

As a key leader in our retail operations, you will be responsible for overseeing daily activities and ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Drive and monitor sales performance to achieve profitability targets through effective guest and team member engagement, focusing on tire and service sales.
  • Cultivate strong relationships with customers to enhance their experience and satisfaction.
  • Champion employee development through training and mentoring initiatives.
  • Collaborate on the recruitment, interviewing, and onboarding processes, ensuring alignment with compensation strategies.
  • Ensure adherence to labor regulations and Goodyear's retail standards.
  • Clearly communicate all warranties, promotions, and marketing initiatives to customers.
  • Utilize provided tools to offer tailored recommendations to customers based on manufacturer guidelines.
  • Maintain a safe and organized work environment for both employees and customers.
  • Perform various physical tasks, including lifting and moving products, standing, bending, and squatting for extended periods.

Basic Qualifications:

  • At least 1 year of experience in retail management.
  • A valid driver's license.
  • Must be 18 years or older.
  • Candidates must be authorized to work in the U.S. without sponsorship.

Preferred Qualifications:

  • Experience in automotive service.
  • Background in automotive sales.

Position Requirements:

  • Strong work ethic with a self-motivated approach to achieving results.
  • Demonstrated diligence and responsibility in completing tasks.
  • Ability to analyze information, identify issues, and make informed decisions.
  • Proficient in understanding and following established procedures and guidelines.
  • Flexibility to work in a retail environment that may include weekends and holidays.
  • Commitment to safety policies and procedures.

Goodyear is a leading global tire manufacturer, employing approximately 62,000 individuals across 46 facilities in 21 countries. Our Innovation Centres in Akron, Ohio, and Colmar-Berg, Luxembourg, are dedicated to developing cutting-edge products and services that set industry standards. For more information about Goodyear and its offerings, please visit our website.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law.



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