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Store Operations Manager

2 months ago

Kansas City, Missouri, United States Euston Hardware Full time
Job Overview

The Store Operations Manager plays a crucial role in ensuring the efficient functioning of the retail outlet. This position is vital for driving sales, managing expenses, and delivering exceptional customer service.

Benefits:
  • Varies by location
  • Locally owned and operated
  • Opportunities for career advancement
  • Employee discounts
  • 401(k) plan
  • Dental coverage
  • Health insurance
  • Paid time off
  • Vision coverage

Ideal Candidate:
  • Passionate about serving others and making a positive impact.
  • Committed to continuous improvement.
  • Enjoys contributing to community welfare.
  • Thrives in a collaborative team environment.
  • Eager to acquire new skills.
Key Responsibilities:
  • Exemplify outstanding customer service by assisting customers as needed.
  • Manage daily store operations, including opening and closing procedures.
  • Conduct supervisory duties such as interviewing, hiring, training, and evaluating staff performance.
  • Encourage a team-oriented atmosphere where employees are inspired to excel in customer service.
  • Address customer complaints promptly and effectively.
  • Maintain optimal inventory levels and oversee stock counts.
  • Coordinate marketing initiatives, sales promotions, and special events.
  • Direct merchandising efforts and ensure the store is well-organized and clean.
  • Ensure a tidy and orderly sales floor.
  • Participate in weekly merchandise ordering and manage deliveries and restocking.
  • Promote a safe working environment and ensure compliance with safety standards.
  • Safeguard inventory and store assets against loss.
Qualifications:
  • Exceptional customer service abilities and a professional demeanor.
  • Strong verbal and written communication skills.
  • Dedicated to ongoing learning and professional development.
  • Proficient in project management, capable of overseeing special projects to completion.
  • Ability to lead and supervise staff effectively.
  • In-depth knowledge of store products.
  • Self-motivated, organized, and capable of independent problem-solving.
  • Understanding of retail operations, including financial management and inventory control.
  • Strong analytical skills, including math and communication.
  • Familiarity with effective sales techniques.
  • Proficient in operating point-of-sale systems and knowledgeable in MS Word and PowerPoint.
  • Willingness to work a flexible schedule, including weekends and holidays.
Goals:
  • Enhance company growth through increased sales and reduced costs.
  • Develop a motivated and effective retail team.
  • Broaden knowledge of retail operations, focusing on inventory management and pricing strategies.