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Store Operations Manager

2 months ago

Kansas City, Missouri, United States Euston Hardware Full time
Job Overview

The Store Operations Manager plays a crucial role in ensuring the efficient functioning of the retail establishment. This position involves overseeing daily activities to enhance sales performance while maintaining cost-effectiveness and exceptional customer service.

Benefits:
  • Varies by location
  • Locally owned and operated
  • Opportunities for career advancement
  • Employee discounts
  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Ideal Candidate:
  • Passionate about serving others and enhancing customer experiences.
  • Committed to continuous improvement and excellence.
  • Dedicated to making a positive impact in the community.
  • Enjoys collaboration and teamwork.
  • Driven to acquire new skills and knowledge.
Key Responsibilities:
  • Exemplify outstanding customer service by assisting customers as needed.
  • Manage daily store operations, including opening and closing procedures.
  • Conduct supervisory duties such as interviewing, hiring, training, and evaluating staff performance.
  • Encourage a collaborative team atmosphere that prioritizes customer satisfaction and business success.
  • Address customer complaints promptly and effectively.
  • Maintain optimal inventory levels and oversee regular inventory counts.
  • Coordinate promotional activities, marketing initiatives, and special events.
  • Ensure the store is well-organized and visually appealing, including signage maintenance.
  • Keep the sales floor clean and orderly.
  • Participate in merchandise ordering and manage deliveries and restocking processes.
  • Promote a safe working environment by adhering to safety standards and policies.
  • Safeguard store assets against loss, implementing appropriate responses as necessary.
Qualifications:
  • Exceptional customer service skills and a professional demeanor.
  • Strong verbal and written communication abilities.
  • Commitment to ongoing learning and professional development.
  • Project management capabilities, ensuring timely and budget-conscious completion of tasks.
  • Ability to lead and supervise a team effectively.
  • Comprehensive knowledge of store products.
  • Self-motivated, organized, and capable of independent problem-solving.
  • Understanding of retail operations, including financial management, inventory control, and pricing strategies.
  • Proficient in basic math, reading, writing, and communication skills.
  • Familiarity with effective sales techniques.
  • Competence in operating point-of-sale systems and knowledge of MS Word and PowerPoint.
  • Willingness to work a flexible schedule, including weekends and holidays.
Goals:
  • Enhance company growth through increased sales and reduced operational costs.
  • Develop a motivated and effective team of retail associates.
  • Broaden understanding of retail management, including inventory and pricing strategies.