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Retail Operations Assistant Manager

2 months ago

Kansas City, Missouri, United States The Normal Brand Full time
Position Overview

The Normal Brand is a dynamic clothing retailer specializing in apparel and accessories available online and in numerous locations across the United States. We are seeking a dedicated and personable Assistant Store Leader for our retail outlet. The environment we cultivate is centered around providing a clean, enjoyable, and engaging shopping experience.

Key Responsibilities:

  • Enhance customer satisfaction by creating a positive shopping atmosphere while driving sales.
  • Lead and motivate the team to ensure exceptional service and achieve revenue goals.
  • Establish and uphold high standards of customer service throughout the store.
  • Build and nurture relationships with customers to foster loyalty.
  • Encourage upselling techniques to optimize sales performance.
  • Oversee inventory management and ensure the sales floor is well-stocked.
  • Maintain store cleanliness and merchandise presentation according to company standards.
  • Provide constructive feedback on product performance to the Store Manager.
  • Guide and mentor team members through effective communication.
  • Train staff on product knowledge to enhance customer interactions.
  • Assist the Store Manager in various operational aspects.
  • Promote a respectful and collaborative communication environment.
  • Ensure the security of the store.

Qualifications:

  • 1-2 years of experience in retail apparel.
  • Willingness to learn and adapt in a fast-paced setting.
  • Experience in inventory management.
  • Strong organizational and time management skills.
  • A collaborative team player who enjoys their work and takes initiative.
  • Self-motivated and goal-oriented.
  • Data-driven with a competitive spirit and positive demeanor.
  • Approachable and friendly with customers.
  • Solid understanding of retail business operations.
  • Attention to inventory accuracy.
  • Proficient in Microsoft Word, Excel, and Google Drive.
  • Ability to quickly adapt to new systems and processes.
  • Flexible availability, including nights, weekends, and holidays.
  • Willingness to work 38-40 hours to maintain full-time status.

Preferred Qualifications:

  • 3+ years of management experience in retail.
  • Background in the fashion or apparel industry.
  • Genuine passion for customer satisfaction.
  • Familiarity with Shopify and Shopify POS.
  • Strong ethical standards.
  • Excellent sense of style.
  • Self-awareness and personal growth mindset.
  • Exhibit qualities of humility, ambition, and intelligence.

Benefits:

  • Competitive hourly pay with bi-weekly compensation.
  • Opportunities for bonuses.
  • Employee discounts on merchandise.
  • Health insurance options.
  • 401k retirement plan.

We encourage interested candidates to submit a cover letter along with their resume.

Job Types: Full-time