Service Desk Analyst

4 weeks ago


El Cajon, California, United States GKN Aerospace Full time

About the Role

GKN Aerospace is seeking a highly skilled Service Desk Analyst to join our team. As a customer-facing role, you will be responsible for providing 1st and 2nd line IT support to all levels of the business within agreed SLA's.

Key Responsibilities

  • Provide professional, customer-focused, and efficient IT support services to the business in line with agreed SLA's.
  • Ensure all calls are correctly logged and managed, including requests for IT services and incidents.
  • Escalate issues and problems as necessary and provide IT advice and expertise to team members and customers.
  • Work as an effective member of a multi-skilled global IT team, demonstrating professionalism and customer focus at all times.

Requirements

  • 3-5 years of experience in a 1st and 2nd line IT Service Desk support team, preferably in a manufacturing or large enterprise environment.
  • US Person
  • ITIL Foundation Certified (V3 or V4) is strongly preferred.

About GKN Aerospace

GKN Aerospace is a leading global supplier of aircraft and engine components. We are committed to innovation, sustainability, and customer satisfaction. Our team is passionate about delivering exceptional results and making a difference in the aerospace industry.


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