Salesforce Business Analyst Specialist
4 weeks ago
Job Title: Salesforce Business Analyst Specialist
Job Summary:
We are seeking a highly skilled Salesforce Business Analyst Specialist to join our Global Consumer Services team. As a Salesforce Business Analyst Specialist, you will be responsible for managing technical resources, including Mattel and service providers, and software providers. You will partner with business analysts and business partners on process harmonization and requirements, with architects on solution alignment, and with developers to deliver capabilities that are aligned with our business strategy and goals.
Key Responsibilities:
- Manage technical resources, including Mattel and service providers, and software providers.
- Partner with business analysts and business partners on process harmonization and requirements.
- Work closely with the Senior Manager, business leadership, and personnel in technology modernization initiatives across all phases of the project lifecycle.
- Lead requirements and design discussion with IT and business resources.
- Support go-live preparation and production rollout activities.
- Recommend and implement changes to applications and processes that meet business requirements or make them more efficient.
Requirements:
- Bachelor's Degree in computer science, information systems, or a related field.
- 5+ years related experience in Technology/Operations serving end customers.
- 5+ years related experience with Salesforce Service Cloud with end-to-end implementation experience.
- Salesforce administrator, business analyst, and/or consultant certification(s).
- 5+ years related experience with NICE InContact VCC and IVR.
About Us:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA, and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies.
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