Guest Services Associate

4 weeks ago


El Cajon, California, United States The Salvation Army Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Associate to join our team at The Salvation Army's East County Red Shield Center. As a key member of our front desk team, you will provide exceptional service to our members, clients, and customers, ensuring a positive and welcoming experience for all who visit our facility.

Key Responsibilities
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Maintain accurate records and reports, ensuring compliance with Red Shield Center policies and procedures.
  • Assist with event setup and coordination, ensuring a smooth and efficient experience for our guests.
  • Communicate effectively with colleagues, supervisors, and external partners to ensure seamless operations.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; degree in a related field preferred.
  • Previous customer service experience, preferably in a non-profit or community-based setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work independently and as part of a team, with minimal supervision.
  • Basic computer skills and proficiency in Microsoft Office applications.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy, including vacation and sick leave.
  • Opportunities for professional development and training, to enhance skills and knowledge.


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