Customer Service Ticketing Staff

2 weeks ago


Foxboro, United States The Kraft Group Full time
Job Overview

Location
The Kraft Group - Foxborough, MA

Employment Type
Part Time

Required Education
High School Diploma or Equivalent

Category
Stadium Operations

Position Summary

This role is essential in assisting the Ticket Office with operations during event days. The ideal candidate will possess exceptional interpersonal skills, demonstrate integrity, and maintain a keen attention to detail.

Key Responsibilities
  1. Engage with customers on event days, prioritizing service and interaction
    • Customer Assistance: Help patrons with lost tickets and address various customer service inquiries.
    • Ticket Sales: Process ticket sales using Ticketmaster Host and/or Archtics Systems during walk-up events.
    • Will Call Management: Distribute will call tickets and manage customer expectations effectively.
    • Mobile Ticketing Support: Assist guests with mobile ticketing issues at stadium entrances.
  2. Familiarize yourself with all Ticket Office policies and procedures.
  3. Deliver friendly, prompt, and positive service to all guests.
  4. Availability to work evenings and weekends.
  5. Opportunities for year-round events.
  6. Potential for additional office hours during peak seasons.
  7. Participate in special projects and assignments as needed.
Supervisory Role
This position does not involve supervisory responsibilities.

Qualifications
  • Strong customer service abilities.
  • Attention to detail.
  • Ability to thrive under pressure in a fast-paced environment.
  • Capable of following and conveying instructions.
  • Experience with cash handling and balancing.
  • Proficient in multitasking.
  • Reliable transportation to and from the venue.
Physical Requirements
  • Accommodations may be provided for individuals with disabilities to perform essential functions.
  • Ability to work extended hours.
Work Environment
  • Dynamic and fast-paced, requiring teamwork towards common goals.
  • Ability to work in various weather conditions.
Certificates and Licenses
  • No specific certifications required.
Additional Information
This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and duties. Responsibilities may change as needed. The Kraft Group is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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