Hospitality Ambassador

2 months ago

Foxboro, United States The Kraft Group Full time
Job Summary

A Guest Service Ambassador is the embodiment of New England hospitality and will strive to positively represent The Kraft Group through service. A Guest Service Ambassador must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities. Most importantly, a Guest Service Ambassador must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end.

Key Responsibilities
  • Welcome fans and guests with exceptional customer service and a smile from gates to end of event.
  • Scan tickets to verify authorized entry into the stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challenges.
  • Politely resolve seat disputes by identifying the proper seat location and assisting the guests on navigating to the proper location.
  • Create "moments to remember" by utilizing stadium resources and personal service drive for executing unique and individualized service opportunities.
  • Assist guests with any special requests including ADA questions or accommodations and walk with guests to ensure to reduce guest effort.
  • Make yourself available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.
  • Commitment to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor.
  • Special projects and assignments as business dictates.
Requirements
  • Service-oriented person who places value on each guest interaction.
  • Driven focus to help and support guests and team members.
  • Maintain a positive and professional demeanor at all times.
  • Effective communication skills with the ability to communicate with a wide variety of people in an exciting environment.
  • Ability to take direction and demonstrate flexibility with shifting priorities on event day.
  • Ability to work full stadium events to include nights, weekends, and holidays.
  • Minimum of High school education or equivalent.

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