Hardware Specialist

13 hours ago

Marquand, Missouri, United States Brooksource Full time

Job Summary:

As a Hardware Technician at Brooksource, you will be responsible for maintaining, monitoring, and tracking all new and refurbished equipment. This includes evaluating and repairing equipment as necessary.

Main Responsibilities:

  • Verify store equipment is prepared and ready to be shipped out daily based on SLAs.
  • Image and stage POS equipment according to documented processes and business requirements.
  • Monitor electronic movement of IT hardware inventory using Jira as well as the physical movement of equipment throughout the DC.
  • Perform all warranty services, testing, and repairs for store hardware including tablets, mobile handheld devices, printers, receipt printers, scanners, POS, computers, etc.
  • Research and investigate inventory inaccuracies and unreturned hardware equipment in order to keep control of all hardware assets.
  • Additional duties and projects as required.

Key Skills:

  • Set up hardware and install and configure software and drivers based on escalated issues and/or defined processes.
  • Maintain and repair technological equipment or peripheral devices.
  • Perform regular upgrades to ensure systems remain updated.
  • Troubleshoot system failures or bugs and provide solutions to restore functionality.
  • Manage and monitor electronic movement of IT hardware inventory as well as the physical movement of equipment throughout the DC.
  • Keep records of repairs and fixes in our incident system.
  • Offer timely technical support and teach Support Desk Technicians on all store hardware components.

Requirements:

High school diploma or GED equivalent and 1-2 years' experience with applied PC repair experience in Help Desk or Service Center focusing mainly on IT hardware testing and/or IT inventory control.

Technical Skills:

Basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint, as well as Windows command prompt and an email program.

Equal Employment Opportunity:

BROOKSOURCE provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, or amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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