IT Support Specialist

5 days ago


Marquand, Missouri, United States RRS Full time
Job Description

The IT Support Specialist provides technical assistance and support to end-users experiencing hardware, software, or network issues. This role involves troubleshooting problems, resolving issues, and ensuring that users can efficiently utilize IT resources.

Key Responsibilities:
  1. Technical Support:
    • Respond to user inquiries and support requests.
    • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
    • Provide step-by-step guidance to users for problem resolution.
  2. Issue Tracking and Documentation:
    • Log and track support requests using the IT service management (ITSM) system.
    • Document solutions and procedures in the knowledge base for future reference.
    • Escalate unresolved issues to higher-level IT support or relevant departments.
  3. System Maintenance:
    • Assist with the installation, configuration, and maintenance of hardware and software.
    • Perform routine checks and updates to ensure system performance and security.
    • Monitor network performance and troubleshoot connectivity issues.
  4. User Training:
    • Provide training and support to end-users on new technologies and software applications.
    • Create and update user guides and training materials.
  5. Collaboration and Communication:
    • Work closely with other IT team members to address complex issues and projects.
    • Communicate technical information effectively to non-technical users.
    • Participate in team meetings and contribute to IT project planning and execution.
  6. Security and Compliance:
    • Ensure that all IT support activities adhere to company policies and security protocols.
    • Assist with the implementation of security measures and data protection practices.
Qualifications:
  • Education: Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
  • Experience: 1-3 years of experience in an IT support or help desk role.
  • Technical Skills:
    • Proficiency with operating systems (Windows, macOS, Linux) and common software applications.
    • Knowledge of network configurations and troubleshooting.
    • Familiarity with ticketing systems and ITSM tools.
  • Certifications (Preferred): CompTIA A+, ITIL Foundation, or similar certifications.
  • Soft Skills:
    • Strong problem-solving and analytical skills.
    • Excellent communication and customer service skills.
    • Ability to work independently and as part of a team.
    • Strong attention to detail and organizational skills.


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