Account Manager

4 weeks ago


Durham, North Carolina, United States CHG Medical Staffing Full time
Job Summary

We are seeking a highly skilled Account Manager - Vendor Relations to join our team at CHG Healthcare. This role will be responsible for overseeing and enhancing the relationships with our vendor partners, ensuring their satisfaction with our products and services and that we meet the needs of our clients in the healthcare industry.

Key Responsibilities:

  • Work as the champion and liaison between the vendor and CHG departments, including account managers for healthcare organizations, scheduling analysts, and compliance.
  • Provide onboarding, training, education, and continuous support to ensure the vendor is set up for success in using our platform to meet their business goals.
  • Responsible for the overall health of the vendor's account, communicating this through regular touch points, including business review presentations to the vendor's executive team.
  • Maintain an awareness of market behavior and competitive trends in designated markets to anticipate changing customer needs, proactively communicate and advocate for the vendor, and make recommendations to the company on how to grow their business and improve their services to stay competitive.
  • Track and analyze key metrics, such as vendor satisfaction, retention, and revenue, including assisting in resolving rejected invoices and activities that may delay payments to vendors and delay revenue capture for CHG.

Requirements:

  • Significant customer service experience with an ability to coach others and support teams.
  • Ability to be client-facing on a consistent basis, including having crucial conversations and presenting in person to executive teams.
  • Ability to travel for at least 2 nights, about 3 times per year, for client visits, in addition to representing the company at industry conferences.
  • Proficiency in Google Suite and Microsoft Office Suite.
  • Bachelor's Degree and 1-3 years of account management, education, and/or customer service experience.

What We Offer:

  • A competitive salary range of $23,400 -- $630,103 annually, with pay varying depending on work location and job-related factors.
  • A comprehensive benefits package, including 401(k) retirement plan with company match, traditional healthcare benefits, and unique benefits like onsite health centers and corporate wellness programs.
  • Flexible work schedules, including work-from-home options available.
  • Recognition programs with rewards, including trips, cash, and paid time off.
  • Family-friendly benefits, including paid parental leave, fertility coverage, adoption assistance, and marriage counseling.
  • Tailored training resources, including free LinkedIn learning courses.
  • Volunteer time off and employee-driven matching grants.
  • Tuition reimbursement programs.


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