Customer Experience Leader

3 days ago


New York, New York, United States Verizon Full time

At Verizon, we empower talented individuals to drive innovation and shape the future of customer experience. As a Principal Experience Designer, you will play a critical role in elevating design dialogue, evolving internal processes, and shaping the design process within teams and throughout the organization.

The Retail Experience Design Team creates cross-channel experiences and digital tools to empower customers and support in-store representatives through their retail journeys - before, during, and after their store visit. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate within teams, shaping the future of the customer experience.

Your primary responsibilities will include:

  • Actively exploring user context and engaging in target user activities when possible.
  • Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
  • Staying updated on Verizon's business, strategy, and organizational structure.
  • Effectively designing solutions within Verizon's business context and revenue model.

We're seeking an experienced professional with a strong background in service design and blueprinting, as well as expertise in Agile software delivery environments and common design software (Figma, Adobe, etc.). A portfolio of professional work and experience with omni-channel research are also highly desirable.

With a salary range of $125,000-$253,000 annually based on a full-time schedule, this is an excellent opportunity for a motivated individual to contribute to the success of our organization and build a rewarding career with Verizon.



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