Customer Experience Champion

5 days ago


New York, New York, United States Fetch Pet Insurance Full time
About the Role

We are seeking a highly motivated and customer-centric Customer Experience Champion to join our team at Fetch Pet Insurance.

Company Overview

F fetch is a high-growth, innovative leader in the pet insurance industry, dedicated to helping pets live their best lives. Our team of 200+ employees and partners across the U.S. and Canada work together to provide security to over 360,000 pet parents.

Job Description

The Customer Experience Champion will be responsible for handling a high volume of incoming and outgoing customer communications to full completion, resolving customer issues, and amplifying the customer's voice throughout our organization.

  • Handle a high volume of customer calls and emails to resolve customer issues and concerns.
  • Analyze customer motivation and develop solutions to promote customer satisfaction and extend their relationship with Fetch.
  • Use multiple desktop tools to assess customers' current policy details and statistics on pet breeds.
  • Resell the value of Fetch products by highlighting benefits specific to each customer and their pet(s).

This role requires excellent communication, negotiation, and problem-solving skills, as well as the ability to multitask and work independently in a fast-paced environment.

Benefits
  • A competitive salary of $65,000 per year, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • 20 days of paid time off annually, plus 9 holidays and 1 floating holiday.
  • Opportunities for professional growth and development within a dynamic and innovative company.
Requirements
  • A minimum of two (2) years of experience in a call center or customer-facing role.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to multitask and work independently in a fast-paced environment.

If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this role may be an excellent fit for you.



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