Customer Experience Strategy Leader

7 days ago


New York, New York, United States BGB Group Full time

BGB Group is a leading healthcare communications agency that provides a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services.

Estimated Salary: $165,000 - $185,000

The company is known for its excellence and professionalism, serving as strategic and creative partners to biopharmaceutical clients to drive category/brand awareness and growth.

We offer in-office (NYC) and hybrid job opportunities.

Position Overview:

The VP, Engagement Strategy will be an experienced leader responsible for developing and implementing comprehensive customer experience strategies across all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and innovation to drive business growth and customer loyalty for our clients.

Key Responsibilities:

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