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Café Experience Leader

1 month ago

New York, New York, United States Capital One Careers Full time

At Capital One Careers, we're redefining the banking experience. We're looking for a highly skilled Café Experience Leader to join our team in New York City.

We believe that banking should fit our customers' everyday lives, not the other way around. As a Café Experience Leader, you'll be at the forefront of this revolution, leading a team to create legendary experiences for our customers.

Your key responsibilities will include:

  • Leading a team of Café Ambassadors to deliver exceptional customer service and experiences
  • BUILDING ALLIANCES WITH LOCAL ORGANIZATIONS TO GENERATE NEW BUSINESS
  • Collaborating with vendors to drive business growth
  • Mentoring and guiding your team's professional development

To succeed in this role, you'll need:

  • A minimum of 2 years of Customer Service, Retail, or Financial Services experience
  • At least 1 year of People Management experience or 2 years of Retail Bank experience
  • Strong leadership and mentoring skills
  • The ability to connect with customers and drive business growth

We offer a comprehensive benefits package, including health insurance, financial assistance, and opportunities for career growth. The estimated annual salary for this role is $112,100 - $123,900, depending on location and performance.