Front Desk Supervisor
2 weeks ago
Job Summary:
The Front Desk Supervisor is responsible for providing exceptional customer service to all guests, ensuring a seamless and enjoyable stay. This role involves assisting the Front Desk Manager and/or General Manager, maximizing room revenue and occupancy, and maintaining a high level of guest satisfaction.
Responsibilities:
- Assist the Front Desk Manager and/or General Manager in ensuring a smooth and efficient front desk operation.
- Provide exceptional customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
- Maximize room revenue and occupancy by effectively managing room assignments, rates, and promotions.
- Maintain accurate and up-to-date records of guest information, room assignments, and other relevant data.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and high levels of guest satisfaction.
- Perform other duties as required by management, including training new hires and assisting with special projects.
Requirements:
- High school diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or related field.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high-pressure situations.
Benefits:
- Competitive hourly rate: $9.75-$17.91 per hour.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
About SpringHill Suites Henderson:
SpringHill Suites Henderson is a modern hotel located in the quiet refuge of Henderson, Nevada. Our hotel features spacious rooms, a free daily breakfast, and easy access to the Henderson Convention Center, Galleria Mall, and MacCarren Airport (LAS). We are committed to providing exceptional customer service and ensuring a seamless and enjoyable stay for all our guests.
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