Customer Intake Associate

3 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States AYR Wellness Full time
Job Summary

The Customer Intake Associate is the first point of contact for our dispensaries, setting the tone for a positive and welcoming experience for patients and customers. This role requires strong customer service skills, a warm and outgoing attitude, and a strong work ethic.

Key Responsibilities
  • Provide exceptional customer service to patients and customers, both in-person and over the phone.
  • Process patient and customer information, including validating identification and entering data into our POS system.
  • Manage front desk responsibilities, including answering phones, emails, and checking in patients.
  • Provide new patients and customers with a brief explanation of our services.
  • Stay up-to-date on all cannabis products and services offered.
  • Manage visitor access for vendors and contractors, working closely with the Store Manager or Assistant Manager.
  • Act as a liaison between departments on security needs.
Requirements
  • Must stay current on all policies and regulations related to the cannabis industry.
  • Must meet age requirements as outlined by the state cannabis agency.
  • Able to pass all background checks required by the state cannabis agency.
  • Able to accommodate varied shifts, weekends, and holidays.
  • Maintain regular and punctual attendance.
  • Must be able to communicate effectively with customers, caregivers, and team members.
  • Prior customer service experience in a hospitality, pharmacy, customer service, or retail environment.
Competencies
  • Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers.
  • Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner.
  • Results Oriented: Empowered with the knowledge of their potential, this person learns quickly when facing new problems.

At AYR Wellness, we're committed to creating an environment where everyone can thrive and grow. If you're passionate about delivering exceptional customer service and working in a dynamic team, we encourage you to apply for this exciting opportunity.



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