Healthcare Customer Service Representative
11 hours ago
Credit Solutions LLC is a leading provider of extended business office (EBO) solutions and bad debt recovery services in the United States. With a commitment to excellence, we strive to deliver exceptional results for our clients through our talented team of professionals.
Job DescriptionWe are seeking a highly skilled and empathetic Healthcare Customer Service Representative to join our dynamic team. As a key member of our organization, you will be the first point of contact for our patients, providing exceptional customer service and resolving medical balances through negotiation and collection.
As a Healthcare Customer Service Representative, you will have the opportunity to make a meaningful impact on the lives of our patients, helping them navigate the billing process and resolve their outstanding balances. Your ability to listen actively, resolve problems efficiently, and maintain a positive attitude will be essential to your success in this role.
Responsibilities- Provide exceptional customer service to patients over the phone, resolving medical balances through negotiation and collection
- Listen actively to patients, understanding their concerns and needs
- Resolve problems efficiently, maintaining a positive attitude and empathetic demeanor
- Learn new software quickly, adapting to changing systems and processes
- Meet productivity and quality standards, ensuring high levels of customer satisfaction
- High school diploma or equivalent
- Previous customer service experience, preferably in healthcare
- Experience in healthcare billing and finance, with a strong understanding of HIPAA
- Ability to learn new software quickly, adapting to changing systems and processes
We offer a competitive wage, plus benefits, including paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits. Additionally, we provide flexible schedules, opportunities to participate in and support charitable organizations, and monthly employee activities and recognition.
We are committed to creating a positive and productive work environment, where our employees feel valued and supported. If you are a team player with excellent communication skills, a positive can-do attitude, and a passion for helping others, we encourage you to apply for this exciting opportunity.
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